Frequently Asked Questions

Can I cancel my order once it has been placed?
No, we are unable to make any changes once the order has been submitted.

What is a Microsoft Registered Refurbisher?
It is a computer refurbisher that meets certain licensing and refurbishment standards set by Microsoft and has the ability to install new Windows licenses on used computers.

Why do I need to create an account?
We offer special rates and software for certain customer groups, such as nonprofit organization and schools. During the account creation process customers must provide details that we use to verify a customer group. All customers must create an account before purchase.

Do the Products from Tech Reuse look "refurbished"?
Our products are visually and diagnostically inspected to ensure the highest quality standards and reliability. Our refurbished products may have some observable cosmetic imperfections, but they will not affect the performance.

What does "No O/S" or "No operating system" mean?
Our wholesale product usually doesn't include a operating system and will be labled as "No O/S". This means the hard drive is wiped and no operating system is installed. The most common operating system is Microsoft Windows.

Does my system come with wireless capability?
Laptop computers come with a wifi card installed and you'll be able to connect to the Internet. Desktop computers generally don't have a wifi card installed and you'll have to add one to connect.

The item I am looking at only says it has a DVD-ROM. Will I still be able to use regular CD’s with it?
Yes. However, our items that include a DVD-ROM drive or CDRW do not ship with software to play DVD movies or write to CDs.

Can I customize / upgrade the system I am interested in?
To help keep our costs low, all products are pre-configured and can not be modified.

What disks or CDs are included?
No disks are included.

Do manuals come with the computer?
No. Manuals do not come in the box.

What is a laptop skin?
A laptop skin is a durable vinyl adhesive that is applied to the top cover of the laptop to hide cosmetic blemishes. Not all laptops have laptop skins.

Does Tech Reuse export?
Yes. Tech Reuse can export your fully functional computers to any destination in the world. There will be additional costs. Contact us for details.